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The Day I Called 988 — and the Method That Came From It
SHIFT started before I knew I was building anything.
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Insights from Gretchen
Practical, people-centered perspectives on workplace wellness, AI literacy, career growth, HR systems, leadership, and creating healthier organizations.
Latest Articles
Preview Gretchen’s newest writing below, then continue reading the full article on the Schoser Solutions Substack.
Latest Insight
How Can You Love AI and Still Care About the Planet and People?
Two challenging questions from a Tompkins County event changed how I talk about all of this
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Latest Insight
AI in customer support isn't the problem. Rushing it is
45 years in support, an AI believer, and a warning: we're breaking the one thing we can't automate back.
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Latest Insight
My Brain Doesn't Work in a Straight Line. I Finally Found a Tool That Gets That.
I've tried every productivity tool out there. LittleBird AI is the one that finally gets how my brain works
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Latest Insight
Hustle Culture Is Killing Trust in Small Teams
Why sustainable leadership means redefining excellence
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Latest Insight
Silence at Work Is Costing You More Than Turnover
Why workplace silence is a leadership crisis, and what it takes to rebuild trust
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